Frequently asked questions (FAQs)

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Reach out for questions about our moving services, costs, packing materials, and insurance options.

Journey with Leovan Removals Stars here.

❓ Frequently Asked Questions – Leovan Removals

1. What services do you offer?
We provide a full range of removal services for both residential and commercial clients, including:

• 🏠 Home Removals – Full house moves across Surrey, Hampshire, London and beyond

• 🏢 Office Relocations – Commercial moves with minimal business disruption

• 🚚 Long-Distance Removals – Nationwide moves across the UK

• 🚐 Man and Van Services – Ideal for small loads, furniture delivery or short-distance jobs

• ⚠️ Emergency 24-Hour Man with a Van – Short-notice moves when time is critical

• 📦 Packing Services – Full, part, DIY, or last-minute packing options

• 🛠️ Furniture Dismantling & Assembly – Beds, wardrobes, and flat-pack furniture

• 🎓 Student Moves – Cost-effective moves for university students

• 🎹 Piano & Bulky Item Moves – Pianos, fridges, garden tools & more

• 🔐 Secure Storage – Short- and long-term solutions with pick-up and redelivery

2. Do you offer long-distance removals?
Yes. We specialise in nationwide long-distance removals across the UK, including routes from Surrey, Hampshire, and London to cities like Manchester, Birmingham, Glasgow, and Cardiff. We offer direct delivery, overnight service, and staggered deliveries for convenience.

3. Can you dismantle and reassemble my furniture?
Absolutely. Our team provides dismantling and assembly for items like beds, sofas, wardrobes, and tables — ideal for large or awkward furniture that needs to fit through tight spaces or stairwells.

4. What packing options do you offer?
Visit our Packing Services page to explore:

• Full Packing – We pack everything before your move

• Part Packing – You pack most items, we handle the fragile ones

• DIY Packing – You pack using boxes borrowed from us (deposit required)

• Last-Minute Packing – For urgent small-property relocations

We provide all materials: boxes, tape, bubble wrap, and more.

5. Can I book just a Man and Van service?
Yes! Our Man and Van service is flexible and affordable — perfect for single-item moves, storage runs, or smaller relocations. Available with hourly or fixed rates.

6. Do you offer storage?
Yes. We provide secure storage for:

• Short-term between moves

• Long-term for downsizing or travel

• Student summer storage

We can also collect and redeliver your items when ready.

7. Do you move pianos or large items?
Yes, we specialise in piano removals and bulky item transport, including:

• Upright pianos

• American fridges, treadmills, garden furniture

• Items sold online (eBay/Facebook)

Handled with care and protective blankets.

8. Are you insured?
Yes, all our services are fully insured for:

• Goods in transit £10.000

• Public liability £1.000.000

Your items are protected from start to finish. (Though we do our best to not use it!)

9. How do I get a quote?
You can:

• Fill out our Online Quote Form

• Contact us by phone or email
  We’ll provide a free, no-obligation estimate tailored to your move.

10. How do you determine the cost of a move?
Prices are based on:

• Distance of the move

• Volume and size of your belongings, so we can determine how many vans we need to complete the move.

• Any extra services (packing, storage, assembly)
  We provide a transparent quote upfront so there are no surprises.

11. Do you provide packing materials?
Yes! We supply packing materials, including:

• Double walled boxes

• Tape, markers, and bubble wrap

• Wardrobe boxes? (NO! - we don't use them and do NOT recommend them to use)
  Or let us handle it all with our full packing service.

12. What should I do to prepare for moving day?
We recommend:

• Decluttering unwanted items

• Labelling boxes clearly by room

• Reserving parking spaces if needed (arrange parking suspension with local council)

• Reading our Moving Checklist for tips

13. How far in advance should I book my move?
For the best availability, book 2–4 weeks in advance — especially in peak months (May–September). We can also accommodate short-notice bookings when possible.

14. Can you handle specialty items?
Yes, including:

• Pianos

• Artwork and antiques

• Heavy safes and gym equipment
  Let us know in advance so we bring the right tools and team.

15. Do you offer same-day or emergency moves?
Yes, via our Emergency Man and Van Service. Perfect for urgent moves, evictions, or landlord requests. Call urgently for availability.

16. What happens if there’s a delay on moving day?
We’ll keep you updated in real-time. Our team is flexible and experienced with unexpected delays like waiting for key, weather, or traffic. Communication is key — we work with you to adjust as needed.

1. Expertise and Experience: Professional movers have the skills and experience to handle various moving challenges. They know how to pack items securely, navigate tricky spaces, and efficiently load and unload the truck.

2. Time Savings: Moving can be time-consuming. Professionals can complete the job faster, allowing you to focus on other important aspects of your move, such as setting up your new home.

3. Safety and Injury Prevention: Lifting heavy furniture and navigating stairs can lead to injuries. Professional movers are trained in proper lifting techniques and have the right equipment to minimize risks.

4. Insurance and Protection: Most moving companies offer insurance coverage for your belongings. This means that if something gets damaged during the move, you are financially protected.

5. Proper Equipment: Professional movers come equipped with the necessary tools and materials, such as dollies, moving blankets, and packing supplies, ensuring that your items are handled properly.

6. Stress Reduction: Moving can be overwhelming. Hiring professionals can ease your stress, allowing you to enjoy the process rather than feeling burdened by logistics.

7. Customizable Services: Many moving companies offer customizable service options, such as packing, loading, and furniture dismantling or assembly, so you can choose the level of assistance that fits your needs.

8. Accountability: With a professional moving service, you have a dedicated team responsible for your move. This accountability can lead to better organization and communication throughout the process.

9. Local Knowledge: If you're moving within a specific area, professional movers often have insights into local regulations, traffic patterns, and the best routes, making the move smoother.

10. Peace of Mind: Knowing that experienced professionals are handling your move can give you peace of mind, allowing you to focus on settling into your new home.

Overall, while a DIY move might seem cost-effective, the benefits of hiring professional movers often outweigh the savings, especially when considering the potential for stress, injury, and damage to belongings.

Why Hiring professional movers offers several advantages over a DIY move.

Here are some key benefits:

The team was professional, efficient, and made my move stress-free. Highly recommend their services!

Excellent service! They handled everything with care and made my relocation smooth and easy.

★★★★★

★★★★★

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